Legal

Refund & Cancellation Policy

Last updated: July 2026

This policy explains when refunds are available for digital products purchased from AWHLLE and its divisions, including Bonjour French Academy.

Because our products are digital and delivered instantly, all sales are generally final once the download link has been successfully delivered. However, we offer refunds in the specific situations listed below.

1. When You ARE Eligible for a Refund

Duplicate payment: If you were accidentally charged more than once for the same order.
Non-delivery: If payment was successful but you did not receive your download link within 24 hours, and our support team is unable to resolve it.
Technical failure: If the files delivered are genuinely corrupted or inaccessible, and we are unable to provide a working replacement within a reasonable time.

2. When You Are NOT Eligible for a Refund

Simply changing your mind after successfully downloading the material
Dissatisfaction with content that was accurately described on the product page prior to purchase
Failure to read the product description before buying

3. How to Request a Refund

Email hello@awhlle.com with your order/payment ID and the reason for your request, or message us directly on Instagram. Please contact us within 7 days of purchase.

4. Refund Processing Time

Approved refunds are processed back to your original payment method within 5–7 business days, subject to processing times of your bank or payment provider (Razorpay/Instamojo).

5. Cancellations

Since digital products are delivered instantly upon payment, orders cannot be "cancelled" once payment is completed and the download link has been sent. If you wish to cancel before completing payment, simply close the checkout page — no charge will occur.

6. Contact

For any refund-related queries, reach us at hello@awhlle.com.